Thank you for shopping with LORENTHIS. We strive to ensure that our products and services meet your expectations. However, if you are not entirely satisfied with your purchase, we are here to assist you in a professional manner.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and accompanied by a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us at:
Email: [email protected]
Phone: (555) 123-4567